Services Sales Account Manager

Job Objective:

• Generate new services sales (maintenance, manpower outsource, manage services) and ensure continued renewal of existing services contracts by establishing good working relationships with existing customer (know your customer) and providing assurance to customer on the company’s value and service quality

Core Responsibilities:

Sales

• Prepare Sales pitch and present SAV value proposition customised to individual customer requirements for both renewal and new services business
• Propose Spectrum maintenance contract and pricing to customer based on accurate information on Rooms summary and Equipment list
• Work with Project Sales and other channels to generate new leads, qualify new opportunities, and increase closing rate of qualified opportunities to achieve sales target and profit margin set for new services business
  • Conduct research on competitor activities on managed accounts
• Conduct weekly meetings with Services Sales Manager to highlight and resolve potential issues on sales

Client Management

• Work closely with stakeholders (e.g. back to back manufacturers/vendors/post sales team) to support and retain existing maintenance customer
  • Obtain monthly maintenance renewal listing from Operations Support and contact customers to renew contract and/or identify opportunities to upsell New Business
  • Submit weekly Sales report to Service Sales Manager on the renewal listing that consist of Sales stage, Sales forecast by week, month, Sales order login for the week.
  • Contact customer at least 3 months prior to contract expiry to understand customer needs, obtain feedback and resolve any customer issues
  • Resolve existing maintenance contract customers’ issues when escalated from internal stakeholders (e.g. Post Sales CSO, project Sales, Project Delivery) to maintain trust between customer and the company
• Manage and maintain healthy client relationships with existing key accounts
  • Work closely with Project Lead and Finance to follow up on billings and payments
  • Ensure payment has been received for all outstanding invoices

Admin

• Work closely with Operations Support to ensure proper handover of paperwork and adequate administrative support is received for Services Sales Business
  • Collation of all information and documents (contract, contract information, costing, payment terms etc.)
  • Sales order login and contract preparation

Period: 

• Permanent 

Location:  

• Ubi Avenue

Working hours: 

• Mon – Fri; 9am – 6pm

Salary: 

• Up to $4000

Job Requirements:

• Diploma in Business Admin, Sales & Marketing or related discipline with 3 years of sales experience 
• 2 years of sales experience for Diploma holders
• Must be able to work independently to achieve results; achievement-oriented
• Must have excellent interpersonal skills
• Must have good presentation skills; able to develop a customised sales pitch and clearly articulate the value proposition to customers
• Must have good negotiation skills
• Must have good analytical skills and be detail-oriented
• Must be able to contextualise sales contracts and discern unfavourable contractual terms
• Preferably able to able to adapt to changes, and work in fast pace environment
• Good written communication skills an advantage
• Strong business acumen would be a plus
• Achieve sales target from New Business
• Achieve service target with high renewal rate of maintenance contracts (i.e. at least 80%)
• Achieve high profit margin (i.e. at least 40%)
• Strong advocacy from customers and internal stakeholders
• Accurate and timely delivery of assigned tasks/reports

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg