Customer Services Team Lead

Responsibilities: 

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Manage resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Period:

• Permanent

Location:

• Ang Mo Kio

Working Hours:

• Monday to Friday: 8.30am to 6pm

Salary:

• Up to $7000

Requirements: 

• Degree/Diploma in Electronic/Electronic/Telecommunication Engineering or equivalent
• Experience in providing customer service support
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Able to perform 24 by 7 standby
• Preferably with class 3 driving license

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

zoey@successhrc.com.sg (Reg No: R1550273)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg