Network Lead

Responsibilities

• Head  a team of level 1 & level 2 network engineers and ensure smooth day to day operations.
• Managed all network incident based on Severity level.
• Analyse problems, perform troubleshooting, and track problems through resolution.
• Responsible for monitoring activities, such as network and bandwidth usage
• When necessary, escalate problems to the appropriate stakeholders / principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for network infrastructure at the data centre
• Plan and manage change request and / or maintenance activities for network operations including firmware patches.
• Provide management and stakeholders with timely support updates on pending issues
• Report daily, weekly and monthly network performance and incidents to management
• Prepare for weekly and monthly meeting with Stakeholders Operation team.
• Involved in planning for Disaster Recovery exercise.
• Plan and perform Change Request including attending CAB meeting.
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.

Period

• 1 Year contract

Working Hours

• Office Hours

Location

• Ang Mo Kio

Requirements

• Minimum 5 to 8 years IT experience
• Minimum 3 to 5 years of experience working as a network lead
• Past working experience in Cloud environment and/or ability to tune hardware configuration to better optimize and secure the network is an advantage
• Good grasp of technical skills (network)
• Must possess CCNA / CCNP / CCIE certification
• Good understanding and appreciation of network and system design
• Keen sense of urgency for service performance issues
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support team to meet stringent SLA requirements
• Able to deal with issues such as DDoS attacks, power outages, network failures, and black hole routes
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills  English (written, spoken)
• Good Teamwork
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Degree in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joanna@successhrc.com.sg (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg