IT Helpdesk Engineers

Job Description:

•          Answer telephone calls from public hotline and other internal departments
•          Relay messages received from telephone hotline to appropriate resource via messaging system within required timescale
•          Monitor and create incident reports in accordance with Standard Operating Procedures
•          Relay incident reports to appropriate resource via messaging system within required timescale
•          Facilitate requests to make international calls
•          Ensure call logs are properly maintained and updated

Period:

• 2 Years Contract

Work location:

• Ang Mo Kio

Working Hours:

• Able to commit to 12 hours rotating shifts
  •     9am-9pm (AM), OFF 2 days, 9pm-9am(PM)

Salary:

•  $2900 + Shift allowance $250 per month
• Performance Bonus

Requirements:

•          Diploma in IT or equivalent
•          Minimum 3 years of relevant experience in a Call Centre environment
•          Prior experience with Singapore Police Force would be advantageous
•          Able to converse in both English and Mandarin Language in order to liaise with the Mandarin speaking associates

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joanna@successhrc.com.sg (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg