L1 -System Duty Engineer (Shifts)

Responsibilities:

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments. 
• Applying operating system updates, patches, and configuration changes. 
• Adding, removing, or updating user account information, resetting passwords, etc. 
• Answering technical queries 
• Maintaining the configuration of the system. 
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Period:

• 1 year contract (renewal basis)

Location:

• Ang Mo Kio

Working Hours:

• Monday to Friday: 8.30AM – 6PM (have to be on standby if required)

Requirement :

• ​Min Diploma in any IT related courses
• Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
• Active Directory/DNS
• Microsoft Azure Stack
• Microsoft Windows 2008-2016
• Commvault Backup and Recovery
• Symantec Endpoint Protection
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joanna@successhrc.com.sg (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg