Independent Sales Audit (ISA) Analyst

Job Responsibilities:

• Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework (such as client surveys, document checks, mystery shops, FAA complaints assessment) for sales representatives and the Bank’s policies and procedures.
• Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.
• Conduct training on BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation. 
• Provide independent review of customer complaints relating to investment sales.
• Keep checks current with developments in the regulatory environment and the internal processes and systems.
• Automate independent sales audit workflow by leveraging on RPA, system automation and AI. 
• Other ad-hoc duties as assigned by supervisor

Salary:

• Up to $4800

Period:

• 1 year contract

Working Hours:

• Monday to Friday, 9am to 6pm

Location: 

• Raffles Place

Requirements:

• Minimum Degree holder with 1 year of sales compliance experience in the banking sector.
• Good level of knowledge of the regulations governing the sale of investment products to retail customers (egs. Financial Advisory Act, MAS Guidelines on Fair Dealing).
• Attention to detail and excellent analytical skills.
• Great computer skills (egs. Microsoft Excel, Word, PowerPoint, programming skills)
• Strong interpersonal, written and oral communication skills.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg