Admin cum Customer Service Executive

Job Responsibilities:

We are seeking an experienced and detail-oriented Admin cum Customer Service Executive to support our immigration consultancy operations. This role is suited for candidates who are comfortable handling complex cases, managing a high volume of documentation independently, and liaising confidently with clients throughout the application lifecycle.

• Act as a primary point of contact for assigned clients, providing clear and professional updates on application matters
• Review, organise, and manage a high volume of immigration documents with strong accuracy and compliance focus
• Support consultants in end-to-end application processes, including submissions and follow-ups
• Identify missing or inconsistent information and proactively flag issues before submission
• Perform administrative duties including data entry, filing, scanning, and document control
• Coordinate closely with internal stakeholders to ensure smooth and timely application workflows

Duration:

• Permanent

Location:

• Raffles Place/ WFH
• Primarily work-from-home
• Required to report to office during submission periods (approximately 6 days per month)

Working Hours:

• Monday to Friday, 9:00am to 6:30pm

Salary:

• Up to S$3,200 (commensurate with experience)

Benefits:

• 13 days Annual Leave
• 1 day Birthday Leave
• 14 days Medical Leave
• 3 days Compassionate Leave
• S$150 Birthday Allowance

Requirements:

• Minimum 2 years of experience handling a high volume of documents in an administrative or operations role
• Strong attention to detail and ability to work independently with minimal supervision
• Prior experience in customer service, client servicing, or professional services environment preferred
• Able to speak, read, and write Mandarin (to liaise with Mandarin-speaking clients)
• Proficient in Microsoft Office and document management systems
• Organised, responsible, and able to prioritise work effectively in a fast-paced environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg