Customer Service Officer (2)

Responsibilities

1. Create Memorable Customer Experiences

• Collaborate with the team to proactively engage walk-in and returning customers, building rapport and understanding their unique needs.
• Recommend the most suitable treatments and products, leveraging your knowledge and teamwork to upsell, cross-sell, and build long-term relationships.
• Share ongoing promotions and bundle packages in a friendly and informative way to encourage higher-value purchases.
• Respond confidently to enquiries via phone, text, email, and in-person, with the shared goal of converting interest into bookings and treatments.
• Support customers through a smooth and accurate payment process, ensuring they leave feeling well taken care of.
• Work with the team to follow up with customers post-visit, encouraging repeat bookings and ongoing engagement.

2. Support Operations & Sales Together

• Assist the Customer Service Supervisor and your teammates in ensuring daily outlet operations and sales activities run efficiently.
• Maintain a clean, inviting, and well-organised space that reflects our commitment to great service.
• Stay updated on our products and treatments so the entire team can confidently provide the best recommendations.
• Manage appointment scheduling in coordination with colleagues, ensuring optimal flow for both customers and clinic operations.

3. Build Lasting Connections

• Reach out to customers with personalised messages or calls about new services, promotions, or appointment reminders.
• Help drive repeat visits and referrals by participating in follow-ups and customer loyalty activities as a team.

4. Handle Administrative & Cashiering Duties

• Manage petty cash responsibly, working with your teammates to ensure accurate daily reconciliation.
• Support administrative needs such as handling letters and other correspondence.
• Take on ad hoc tasks as assigned, always with a willingness to pitch in for the good of the team and business.

Period:

• Permanent

Salary:

• Up to $2,700 + PB

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Working Hours

•  Mon–Fri: 10am – 7pm, Sat: 10am – 2pm

Location:

•  Orchard, Siglap & Tampines (staff will be rostered)

Requirements:

• Minimum GCE ‘N’ Level or equivalent.
• At least 2 years of customer service experience preferably in a beauty, wellness, or healthcare environment.
• Able to converse in English and Chinese to liaise with native English and Chinse-speaking clients.  
• Strong sales and service orientation.
• Confident communicator with excellent interpersonal skills.
• Driven and results-focused, with a passion for helping customers look and feel their best.
• Proactive, reliable, and takes ownership of responsibilities.  
• Conversion rate of enquiries to appointments/purchases.
• Average transaction value (ATV) and upsell rate.
• Customer satisfaction and repeat visit rate.
• Accuracy in appointment scheduling and cashiering.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

cass@successhrc.com.sg (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg​