Service Desk Analyst

Responsibilities:

We are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Period:

• 2 years contract (renewable & convertible)
   

Location: 

• Gombak

Working Hours:

• Monday to Friday: 12hr Shift

Salary:

• Up to $3,600 (depends on experience)

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Gurmit@successhrc.com.sg (Reg No: R1879978)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg