Operator (Service Desk)

Responsibilities:

The IT Operator is responsible for:

Provide single point of contact for incident, service request, and escalation.

• Monitor, manage, and maintain data centre operation and facilities.

• Manage equipment movement

• Daily monitoring of status

• Ensure proper running of the existing data centre systems.

• Perform tape mount and un-mount for the backup operation.

• Handle the portable media storage for off-site storage.

• Liaise with the vendor on maintenance and enhancement issues.

• Troubleshoot and report system incidents/problem and abnormalities.

• Resolve incidents related to routine problems or known issues.

• Adhere to service level agreement for response time and turnaround time.

• Able to work shift including weekends and public holidays.

Period:

• 1 year contract (renewal basis)

Location:

• Ang Mo Kio

Working Hours:

• 12 hours rotating shift (2 days work, 2 days’ rest, 3 days work, 2 days’ rest, repeat cycle).
• Hours: 8AM to 8PM / 8PM – 8AM.

Salary:

• Basic Salary / Up to $2900 (depends on qualification and experience)  
• Fixed $200 monthly shift allowance

Requirements:

• Min ITE/Diploma in IT related courses
• ITIL certification will be an added advantage.
• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Be customer and service oriented, positive working attitude
• 1 year outsourced contract
• 12 hrs shift working

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joanna@successhrc.com.sg (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg