Quality Assurance Officer

Responsibilities:

Governance Role - Loans Call review

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
• Review of 3 additional calls per new hire of closed sales calls per day.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send QA related reports to UOB management and team (NMD, SQ monthly, Penalty points table)
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management

Period:

• 1 year agency contract (convertible)

Location:

• Novena

Working Hours:

• Monday – Friday, 9.00am to 6.30pm

Salary:

• $2400 - $2800

Requirements:

• Minimum qualification of N-Level.
• 1 to 2 years of experience in banking or finance is required.
• Strong attention to detail and ability to maintain a high level of focus.
• Candidates with relevant experience are encouraged to apply.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg