L3 System Lead

Job Responsibilities:

System Lead is responsible to :
• Design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement.
• Lead and be responsible for monitoring and managing production environments that deliver 24/7 services 
• Provide systems engineering and operational support guidance for the infrastructure components including but not limited to virtualization and backups.
• Manage, own and be responsible for implementing required risk and governance or compliance controls
• Monitor and oversee the entire system team operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
• Provide guidance to the Maintenance Team as part of the tech ops team to manage and operate IT infrastructure and facilities
• Manage and maintain an up to date IT assets and patch information list, documented processes for operations, maintenance and systems requests 
• Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems
• Perform routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems and applications
• Coordinate and manage external vendors
• Provide security reviews of access to infrastructure
• Respond to security violations, vulnerabilities, and events from detection systems
• Engineer security controls to protect data and systems
• Provide security policy guidance
• Assess/evaluate prospective products/applications
• Interact with Clients, Engineers, and Managers
• Handle incident, service request and change request.

Period:

• 1-year outsourced contact
   

Location:

• Ang Mo Kio

​Working hours:

• Mon – Fri; 8:30am – 6pm

Salary:

• Up to $8,000 + Offsite Standby Allowance $200

Job Requirements:

• ​Minimum Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

 • Minimum 10 years IT experience

Special Knowledge or Skills:

• Good technical knowledge, diagnostics & problem solving skills

• Understand security controls and their integration and implementation with IT components and operations

• Past working experience in Cloud environment is an advantage

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Excellent scheduling and multitasking skills

• Meticulous and process-oriented

• Good, hard-working attitude with ability to work well under pressure

• Good communication skills  English (written, spoken)  to liaise with native English-speaking clients. 

• Good analytical skills with ability to work with others to resolve problems.

• Good organization skills, with ability to properly document and track information.

• Preferably with Microsoft Certification and/or ITIL certification.

• Dynamic, customer oriented, experience working in a fast paced environment.

• Good Knowledge of following products will be advantageous:

-Linux,Unix,Active Directory/DNS,Microsoft Azure Stack,Microsoft Windows 2016-

2022,Commvault Backup and Recovery,Symantec Endpoint Protection

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joan@successhrc.com.sg (Reg No: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg