Customer Care Home Loan Retention Officer, Consumer Secured Lending

Job Responsibilities:

• Implement Home Loans retention strategy by engaging customers over the phone with
  effective retention packages.
• Ensure prompt turnaround for all service requests received pertaining to repricing and
  restructure of credit facilities.
• Active follow through all service request and retain customers
• Have face-to-face meeting with customers to walk through terms in Letters of Offer as and
  when needed
• Prepare management excel reports and dashboard and any other tasks as and when
  assigned.
• As there is emerging trend towards the use of data insights and digitalisation, there is a
  need to constantly leverage on technology solutions that break traditional ways. Hence
  one may involve in adhoc projects on process improvement or digitalisation.
• Assist in other ad hoc assignment as required

Salary:

• $23/hr

Period:

• Immediate till 30 June 2025

Working Hours:

• Monday to Friday, 9am to 6pm

Location: 

• Raffles Place

Requirements:

• Minimum Diploma with relevant experience

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg