Customer Care Officer (Customer Care)

Responsibilities:

• First point of contact for walk-in customers understanding their purpose of visit and managing the customer flow as service ambassador
• Advocate the use of eKiosk at the Self-Help Lobby
• Process residential and commercial account opening/termination with zero move-in and move-out error  
• Handling customer's enquiries and complaints (High consumption, I&R, bill presentation, account opening and termination, bill adjustment etc.)  
• Refunds and Payment arrangement (dunning block, instalment plan, payment deferment etc.)  
• Carry out other ad-hoc duties when required.

Period:

• 6 months

Location:

• Kallang

Working Hours:

• 8.30am to 6pm, Mon to Fri

Salary:

• up to $2700 + bonus

Requirements:

• Minimum Diploma in related field of study

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg