Outbound Call Associate cum Front desk support

Job Description:

1. Outbound Call Associate
   • Proactive contact and engage customers to gather critical information through survey, telemarketing activities 
   • Meet and achieve the individual and company’s key performance indicators 
   • Acquire a strong knowledge of the products and services, culture and processes 
   • Provide quality customer service and prompt follow-up to customers over the phone and/or email 
   • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution 
   • Resolve customer queries efficiently and escalate issues promptly 
   • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance 
   • Other duties as assigned by Team Lead and/or Branch Head 

2. Front Desk Floater – Customer Service Associate 
   • Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc. 
   • Proactive manage all front desk duties over the counter, phone and email 
   • Identify, profile and tier customers to the types of services that are relevant to their needs 
   • Ensure smooth customer transactions at all times and provide quality customer services 
   • Perform administrative duties, manage appointments and register customers 
   • Prepare room logistics and necessary materials 
   • Other duties as assigned by Team Lead and/or Branch Head​

Period:

• 1-2 years contract (renewable based on performance and headcount needs)

Working Hours:

a) 8.30am to 6.00pm (Monday to Friday) OR
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Salary: 

• $2300 + PB

Location: 

• Ang Mo Kio

Job Requirement:

• Candidate with prior experience in outbound call preferred 
• Candidate with prior experience in front desk management preferred 
• Basic Computer knowledge (Microsoft Excel and Word) 
• Have a pleasant disposition with a positive attitude 
• Excellent in customer service delivery 
• Organised, self-motivated, and result-oriented individual 
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team 
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Registration no: R1549023)
 

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg