Customer Service Retention Officer

Responsibilities:

• We are looking for a strong ‘service culture’ mindset individual who enjoys interacting with customers and communicates well in verbal or written.
• The individual will be calling outbound to service existing customers who have requested to cancel their Insurance policies for various reasons.

Period:

• 1 Year Contract (Renewable)

Salary:

• Up to $3500 + PB + Incentive Pay

Location:   

• Novena

Working hours:

• Mon – Fri; 9am – 6.30pm

Requirements:

• Ensure that all service requests from customers are fulfilled to meet customer satisfaction and resolved within agreed timeline.
• Ability to address customer’s needs and concerns effectively.
• Maintain a high professional standard of behaviour & phone etiquette while engaging complaint customers for a good closure.
• Some basic numerical skills are necessary to calculate waivers amount.
• Competent in MS excel and updating simple reports to management.
• Able to work in a fast and multi-tasking environment.
• CMFAS qualification in M5 and M9 preferably

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg