Assistant Manager / Manager, Payroll & Benefits Services

Responsibilities:

• To lead, coach & inspire a team of more than 20 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients’ policies and procedures.
• To constantly review processes for better efficiency & effectiveness and explore business opportunities to support the company’s growth.

           Accounts & Clients Management

• Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc.
• Actively engage clients to seek feedback on team performance, understand their needs, propose solutions, and explore business expansion.
• Proactively highlight value-add services that create or enhance values for stakeholders or improve clients’ employees’ experience, to gain credential.
• Manage clients' verification and audit checks on the scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and the company.
• Perform market sensing on business opportunities, develop a pricing strategy, and work with Business Development Team on bid proposals to secure more businesses.

          Team & Performance Management

• Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients.
• Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (e.g., PDPA compliance, tax & CPF filing), statutory & clients' requirements.
• Engage and motivate the team to excel in service delivery through sharing & learn, analyze customers’ feedback for improvement, and review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders.
• Develop staff potential through coaching and planning for staff development needs.
• Manage contractual and financial matters for all projects to ensure fulfillment of contractual obligations and achievement of profitability for the projects.

Period:

• 2 years contract (renewable and convertible based on performance) 

Location:

• AMK

Working Hours:

•  Monday – Friday; 8:30am – 6pm

Salary:

• Up to $6500

Requirements:

• Degree in Business Management / Human Resources / Finance.
• Possess current knowledge of payroll processes and related statutory regulations.
• 5 years of payroll & benefits administration experience, of which at least 3 years in a leadership position leading a team of >15 staff.
• Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude.
• A solution provider with a strong analytical mind. Passionate about quality and continuous improvement.
• Good payroll system knowledge (e.g., SAP, Excelity, TimeSoft) and IT skills (e.g., Advance Excel, Macros, RPA, Power BI).
• Strong team player who can establish positive relationships and work effectively and collaboratively with individuals across all levels.
• A good coach with strong enthusiasm for leading and upskilling the teams.
• Preferably with work experience from outsourced services or shared services environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg