Manager, Learning Design & Customer Success

Responsibilities

• Grow curriculum through the identification and curation of content and partners that fits 3 Curriculum Pillars (Leadership, Innovation, and Energy for Peak Performance) and promise of experiential and immersive learning experiences which are impactful to the Learner

• Create course collateral (e.g. program flyers, brochures) and create or adapt content for multiple marketing channels and funnels (e.g. website, EDMs, client pitches)

• Work with Marketing team to organize monthly learning demo sessions, marketing events to showcase curriculum and curation capabilities to existing and potential clients

• Craft learning experiences that may be in-person or virtual, real-time or asynchronous, and learning journeys that may encompass hybrid and/or blended learning experiences

• Customise learning journeys based on curated content/partners from the Leadership, Innovation, and Energy for Peak Performance areas as appropriate for different tiers of Learners (e.g. emerging leaders, experienced leaders, C-suite, etc.), with an appreciation for different learner personas

• Oversee delivery of learning journey for Learners, in partnership with content partners who are responsible for content delivery, in in-person or virtual settings, synchronously or asynchronously

• Manage the overall interactions between company and B2B clients (L&D/HR professionals in corporates, multinationals & SMEs) and Knowledge Partners (IHLs, corporate training firms, and boutique training firms)

• Assist in building company impact measurement framework (e.g. skill assessment, “certification” processes) and processes

• Contribute to the development of company’s vision of impactful learning experiences which reimagine self- paced online learning experience while leveraging the explosion in EdTech and related platforms, such as virtual reality

Period:

• 6 Months Contract

Location:

• Tanjong Pagar

Working Hours:

• Mon to Fri, 8.30am to 6pm (subjected to changes)

Salary:

• Up to $6500

Requirements

• Bachelor’s  Degree  required;  research,  work  experience,  certification  or  graduate  school  qualifications in Organizational Psychology, Organizational Dynamics, Organisational Development, Business Administration, or similar fields a plus

• At  least  6  years  of  experience  developing  and/or  administrating  training  material  with  executive  training and/or innovation skills building programs

• Preferred experience with managing across multiple geographic locations in a virtual context

• Knowledge of learning community and training suppliers in the leadership, innovation, and energy for peak performance areas a plus

• Experience working in corporate environments; exposure to startup environments a plus

• Training design and delivery skills

• Strong executive presence, including workshop facilitation skills

• Strong organization and client/account management skills, specifically in written, verbal communication and interpersonal skills, attention to detail, and able to juggle multiple priorities and stakeholder relationships

• Facility with digital and social platforms for conferencing (e.g. Zoom) and collaborating (e.g. MIRO, Mural)

• Agile team player with ability to work independently in a start-up like environment, solution orientated (enjoys creative problem solving) with passion and curiosity for learning, good initiative

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg