Director (Grants & Claims Management Services)

Job Responsibilities:

1. To lead and grow grants and claims processing services - strategise, plan and manage human, financial and other resources to deliver quality services to clients on a continuous basis.
2. To strategise, plan and direct the launch of new initiatives and best practices to enhance the performance, customer experience and meet the changing needs of clients on a continuous basis. 
3. To drive the growth of the business unit and be accountable for the P&L outcome 
4. To analyze and appraise operating results, in terms of revenue, costs, budgets (operational, capital and cash flow, including forecast) and operating models, to increase profit possibilities and business development.
5. To supervise, develop and motivate staff to understand and anticipate changing needs of client, and initiate work improvements, measures and projects to meet the clients’ service standards and requirements. 
6. To review and identify training needs, and implement measures to improve the competency of staff and create new capabilities for new business development.
7. To direct the review, test and enhancement of management systems, processes and internal controls to ensure compliance of all policies and procedures, reliability of data & information and operational efficiency & effectiveness.
8. To engage clients (and prospective clients) on service performance management, issue resolution, new business opportunities and initiatives.

Period:

• Permanent

Salary:

• Up to $12000 + VB

Working Hours:

• Mon to Fri: 8:30am to 6pm

Location:

• Ang Mo Kio

Job Requirements:

Qualifications

• Degree in Business / Management / Finance / Accountancy or equivalent

Experience

• At least 5 years in managerial level.
• Experience in claims operations and/or shared service operations would be an advantage

Competencies

• Operations management
• Drive business process re-engineering & innovation
• Project management
• Business development

Skillsets

• Dynamic leadership to lead big team and multiple projects
• In-depth experience in operations management to deliver with high service standards
• Strong stakeholder management skills to resolve issues, create business opportunities and secure desirable outcomes to achieve company objectives
• Good communication and interpersonal skills in engaging staff, clients and other stakeholders effectively
• Good exposure on emerging technologies in claims operations to innovate 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg