Customer Fulfilment Processing Officer

Responsibilities

• To handle daily processing/data input of customer requests on a timely and accurate basis.
• Process customer applications for all verified requests
• Check and ensure all inputs are accurate via online system check /online system approval.
• Escalate exception cases to Team Lead promptly.
• Attend to enquiries on processing status of customer requests /any issues pertaining to the request handling.
• Observe and comply with documented policies /procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).
• Ensure that the team complete the processing within agreed SLA
• Achieve zero human error and operating losses
• Achieve zero customer complaints / feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Contribute and provide feedback to Line Supervisor/Team Lead on process-related issues and improvement ideas.
• Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.

Duration:

• 12 months, subject to renewal 

Salary:

• up to $2800

Working Hours:

• Mon to Fri, 9am to 6.30pm

Location:

• Tampines Central

Requirements:

• Minimum O level with admin or banking experience

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg