Permanent Customer Care Home Loan Retention Officer (Banking Industry) @ Raffles Place

Duties:

• Speaking to customers on phone over home loan repricing
• Restructuring of loans (e.g. divorce/split ownership) is not under this team
• Assign to a list of customers to call to resolve customers’ queries on repricing
• Kpi is based on retention of customers as well as service levels.
• Daily case load is 40 average, but if high volume may go up to 50-60.
• Other tasks assigned

Duration:

• Permanent

Working Hours:

• Mon to Fri, 10am to 7.30pm

Location:

• Raffles Place

Salary:

• up to $3,600

Requirements:

• Minimum diploma with relevant 3-4 years of home loans working experience
• Or degree holders with working experience (customer service experience or home loan processing/home loan sales/home loan retention)
• Able to speak well over phone

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg