Duty Manager

Job Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. 
• Ensure that all telephone calls are handled promptly within three rings. 
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. 
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. 
• Glitch reports are to be written when necessary. 
• Ensure guest room security emergency and fire procedures; encourage the use of Safe Deposit boxes and adhere to policies & procedures for their use. 
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. 
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. 

Period:

• Permanent

Working Hours:

• 44 hours rotating shift

Salary: 

• Up to $3,600 + Attractive Benefits
• Attractive Benefits: $2,000 Medical Spending Account
• Attractive Benefits: $1,000 Flexible Benefit
• Attractive Benefits: Birthday Leave + $200 in Birthday Month
• Attractive Benefits: Free Annual Health Screening

Location: 

• CBD/Orchard/Sentosa/East

Requirements:

• Minimum Diploma in Hospitality 
• Able to perform rotating shifts 
• Positive attitude and outgoing personality and good public relations skills 
• Previous experience in hospitality and Opera knowledge 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
cass@successhrc.com.sg (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg