Sales & Support Specialist


- Permanent
- Up to $3,500
- Bukit Batok
- Mon to Fri, 9am to 5:30pm

Job Responsibilities:

  • Process incoming orders received by phone, email or platforms, including arranging shipments, handling customer service issues, and updating records.
  • Tracking inventory levels to ensure that orders are filled accurately and efficiently.
  • Process requests for rush orders and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, payment statuses, and other problems.
  • Monitor our online platforms in the region by keeping track on pricing, assortment and competition.
  • Inspect and diagnose problems of returned goods and figure out the best way to fix or replace them in collaboration with the technical support team at HQ.
  • Perform rework on products by you and your team per documented instructions from HQ.
  • Key to your success is the collaboration with colleague’s cross-functionally to share knowledge and use this in your work.
  • Be open to working in a changing and growing environment where you need to help create new process and ways of working

Period:

  • Permanent

Working Hours:

  • Mon to Fri, 9am to 5:30pm

Salary: 

  • Up to $3,500

Location: 

  • Bukit Batok

Requirements:

  • Experience in customer service and sales support duties may be advantageous.
  • Strong analytical, organizational, and time management skills.
  • Very good communication skills in English (as the team is international and the business language is English).
  • Computer literacy, IT skills, and typing skills.
  • Analytical skills
  • Strong communication skills
  • Excellent team working skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
jinglong@successhrc.com.sg (Registration no: R21100797)

 

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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