Immigration Assistant

Job Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal CN communication skills and good written English skills
• Prior customer service experience is required
• Preferably with at least 1 year of experience in an administrative role
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines