Guest Service Executive

Job Description

• Service all guests and members with general enquiries of membership registration and amenities at the info counter
• Build a strong membership database using the company platform and cloud service by recruiting new members through the counter
• Assist in keeping database updated with accurate personal information of card members
• Must be able to keep confidential customer information proprietary as access to customer data is necessary
• Through one-on-one contact, keep guests and members informed of all upcoming promotions, events and offers at all club entities
• Host members and VIPs at the lounge area during events and assist in setting up meeting rooms and breakout rooms for corporate bookings
• Check to make sure equipment, digital signages and televisions are in working order and collaterals are well-stocked at the counters and designated locations at all times
• Maintain tidiness of counter and relevance of signage displayed at counter
• Obtain guests and members’ preferences, interests and feedback to be used as a marketing tool to assist in the development of new events and loyalty programmes
• Support event activities by introducing and inviting new members to events throughout the year
• Ensure compliance with company and regulatory policies

Duration:

• Permanent/Contract

Location:

• Pasir Ris

Working Hours:

• 10am to 11pm (with 2 rotating shifts) 
• 6 days’ work week

Salary:

• up to $3,000

Requirements

• Minimum ‘N’ levels, ‘O’ levels or Diploma in business / hospitality and above
• Minimum 2 years working experience in a hospitality or customer service role preferred
• Preference with membership sales and customer retention programmes from a service industry
• Proficient in Microsoft Windows, Excel, Word and PowerPoint
• 6 days' work week, including weekends & PHs