IT Technician

Job Purpose: 

To provide technical assistance and support related to clients’ systems, hardware, or software, respond to queries, run diagnostics and isolate problem, determine and implement solution.

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose, troubleshoot and resolve Microsoft Windows hardware and software issues.
• Perform basic computer wired and wireless network troubleshooting.
• Provide technical assistance via phone, email and remote software.
• Process client Service Request, Redirect problems to appropriate resource.
• Act as a liaison between client and Level 2 support/ 3rd Party Vendor during problem escalation.
• Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.
• Perform profile migrations for Windows PCs and Laptops.
• Advise client regarding the product's proper use and address specific user issues.
• Provide support on documentation including procedural documentation.
• Coordinate warranty service where applicable.
• Follow up with clients to ensure issues have been resolved.
• Perform health checks and monitor availability and functionality of the systems.
• Track and maintain clients’ computer equipment inventories.
• Maintain proficiency in PC technical fields of expertise.

Salary:

• Up to $3000  + Completion Bonus / AWS 

Working Hours: 

• Monday to Fridays 9am to 6pm.

Period: 

• Full Time 1 year Contract role (renewable & convertible) 

Location: 

• Tagore Area 

Requirements:

• Higher NITEC/ Diploma in Computer Science or related disciplines. 
• 0-2 years of experience/familiar with and troubleshooting the following technologies – Microsoft Windows, Microsoft Office, Varies Network and Desktop Printers brands, TCP/IP networking, Wireless Networking and Basic Microsoft Server administration.
• Good interpersonal skills, able to interact well with co-workers and clients.
• To provide the highest quality services incorporating best standards and practice and work to continually improve standards.
• To perform duties not specifically identified in the job description but which are in line with the general responsibilities of the post.
• The IT Support Technician may be required to work flexibly on occasion outside normal working hours, ensuring that services are not disrupted by technical maintenance.

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

clara@successhrc.com.sg (Registration no: R1107383)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg