Executive, Central Reservation @ CBD Area

Description:

• Answer all incoming calls within the service level, and in a professional, helpful, and engaging way.
• All emails enquiries are to be responded within the service level and complies with the company’s procedures.
• Ensure all reservation details are entered timely and accurately into the system.
• Maintain a positive selling approach to maximise yield in both occupancies and rates.
• Ensure external and internal customer expectations are being met and guest needs are satisfied.
• Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions.
• Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications).
• Preparation of commission letters for property agents and follow-up with the Finance Department.
• Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties.
• To respond to all sales enquiries with follow-up actions, via e-mail or phone.
• Create and maintain company profiles in the relevant software.
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Period:

• Permanent

Location: 

• CBD Area

Salary:

• Up to $3,300

Working Hours:

• Mon to Fri, 8.30am to 6pm

Requirements:

• Preferably at least a Diploma in Hotel Management
• Good written and oral communication skills
• Possess excellent telephone etiquette, with good interpersonal skills.
• Have a customer-oriented nature 
• Meticulous
• Ability to multi-task and work independently
• Good team player and leadership skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg