IT Service Delivery Manager

The IT SDM will have overall responsibility for the management of the infrastructure and IT operations and service delivery for our client.  This role will be responsible for both retained operations and outsourced (3rd Party). The IT SDM role manages the operational relationship and expectations with the Service Providers and the associated internal IT operations. The IT SDM facilitates the development and execution of Service Provider service performance management processes and tools; and enables effective quality and service delivery management.

Responsibilities

• Leading a team of resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement
• Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Responsible for financial management and reporting and optimizing processes
• Expected to contribute to the wider goals of Services
• Juggling multiple and conflicting priorities in a timely and sensitive way
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
• Holding the teams to the highest standards, project discipline and accountability 

• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams
• Ensuring compliance with the government infrastructure standards for applicable Service Area
• Coordinating the efforts of internal stakeholders and Service Providers to support the change management process
• Working collaboratively with internal stakeholders (other IT areas, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for applicable Service Areas

Working location

• Ang Mo Kio

Working Hours

• Monday to Friday – 8.30am to 5.30pm

• Standby/recall duties required

      Salary

• upto $7500

Requirements

• Degree in Computer Science and/or a business related degree or equivalent work experience

• 5+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
• Significant experience in a customer service role and business management role
• Work experience in a professional services industry, preferred
• Experience managing external vendors, commercial negotiations
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Project Management, Business Analysis and Project Assurance would be beneficial to performing this role

• Familiarity with ITIL and System Security would be advantageous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
jansen@successhrc.com.sg (Reg No: R1327243)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg