Lyf Guard, guest services (Hospitality Industry) @ Town
- Perm
- up to $3,000
- Shift Duties
- Town area
- up to $3,000
- Shift Duties
- Town area
Job Responsibilities:
- Assisting guests with their check-in (via mobile app or kiosk) and mobile key activation
- Encouraging members to download the hotel app to explore and interact with the hotel community
- Explore the various functions of the app with residents like mobile key, how to message hotel guards, make ancillary purchases
- Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Conduct tours for new guests and potential residents, as well as business partners
- Receives and transmits messages to guests promptly
- Monitoring record of room availability using hotel management system
- Ensures that processes carried out adheres to corporate guidelines
- Perform book-keeping activities whenever necessary
- Doing regular rounds to ensure cleanliness of property – especially in social spaces
- Handling walk-ins, emails, and phone enquiries through mobile / tablet device
- Light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance
- Maintaining resident preference profiles and track their likes and dislikes
- Assisting the ambassador to execute community initiatives designed to create connections between residents and supervise in-building events for compliance with house rules and intercede or escalate issues as they arise
- Solving member related issues to ensure a cohesive community and to manage member expectations
- Assist in curating and planning calendar for residents and in-building events
- Proactively interact with residents and provide constructive recommendations to enhance their stay experience.
- Handle correspondences relating to residents, be it event notices or replying to their enquiries
Salary:
- Up to $3,000
Working Hours:
- Monday – Sunday ; 5 days’ work week
- 9.5 hour rotating shift, including Night shift
- Shift timings – (A) 7am to 430pm, (B) - 130pm to 11pm, (C) - 1030pm to 7am
Period:
- Permanent
Location:
- Town Area
Requirements:
- Dynamic and self-motivated with strong verbal and written communication skills
- Passion for entrepreneurial, tech, creative and collaborative communities
- Knowledge of current trends and happenings in the local sector
- A people person and a do-er: be ready to get all hands-on!
- Attention to detail with the ability to anticipate and react to the needs of residents’ demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- Interesting skill/talent (lyf skill) such as, coffee making, bartending, singing, computer geek
- Excellent communication, writing and presentation skills, in both English and a local language
- Willingness to do 5-day work week shifts, including night shifts
In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Registration no: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg