Quality Assurance Call Reviewer

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Compilation of sales submission for daily call reviewing and submit MIS every month for supervisor’s reports.
• To adhered call criteria guidelines for sales call retrievals.
• Review 20 – 30 of sales closure calls per day for Loans and non-loans department.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send QA related reports to management and team
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management

Period:

• 1 Year Contract (renewable)

Location:

• Toa Payoh

Working Hours:

• Monday to Friday (9am to 6.30pm)
• May be required to start on staggered hours 

• Up to $2000 + Bonus

Requirements:

• Meticulous and responsible team player
• Proficient in MS Office and Excel
• Good listening skill
• Good follow-up skill
• Able to multi-task

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, Shenton House,

#19-01 Singapore 068805