Assistant Customer Service Executive

Job Descriptions:

• Handle HR practitioners’ and/or customers’ enquiries, requests, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Manage queries and requests received through phone call (enquiry hotline) and email.
• Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
• Highlight/recommend improvements and solution to problems/issues so as to improve and maximise customer satisfaction.
• Perform submission of CPF Refunds claims and monitor the successful refunds from CPF Board Assign financial clearance cases and ensure that replies are provided within the stipulated time frame
• Any other work areas as and when delegated, such as provision of data or information report for trend study/projects/review of SOP/processes/FAQs, etc. 

Period:

• 2 Year Contract

Location:

• Depot Road

Working Hours:

• Monday to Friday – 8.30am to 6pm

Salary

• Up to $2200 + Bonus

Job Requirements:

• GCE ’A’ or Diploma level
• Experience in customer service with good telephone etiquette is preferred.
• Knowledge of SAP Payroll will be an advantage.
• Entry level candidates may apply.
• Good customer service, good communication skills and a team player.
• Good analytical skills
• Meticulous and have a keen eye for details with an inquiring mind
• A good command of English
• Ability to thrive in a fast-paced customer service environment. 
• Proficient in Microsoft Office application software, preferably Excel.

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg