Contract Service Desk Analyst - up to $4000 + Allowance (x7)

Job Descriptions:

• Monitor enterprise IT networks and server systems
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Period

• 2 Years Contract

Location:

• Bukit Gombak (5 mins walk from Cashew MRT Station)

Working Hours:

• 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Day shift; 9.00AM – 9.00PM
• Night shift: 9.00PM – 9.00AM next day

Salary

• Up to $4000
• Site Allowance, Shift Allowance, Attendance Incentive provided

Job Requirements:

• Degree/Diploma/Higher NITEC in Information Technology, Computer Science, Computer Engineering or equivalent (the modules must consist of network or IT Modules)
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• CCNA and/or ITIL certifications preferred

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

jansen@successhrc.com.sg (Reg No: R1327243)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg