Call Centre Manager

Job Responsibilities:

• Management of day-to-day operations of the sales channel including financial budgets, communications, training, sales/performance management & staff coaching & retention.
• Support  & drive Team Managers on sales operational requirements, to achieve and exceed team productivity levels and sales targets.
• Initiate and execute motivation programs and track performance of teams, decide/plan fun incentives and competitions for Team Managers and Telemarketers.
• Monitor and improve Call Centre and channel management performance with other departments or divisions within the company and business partners.
• Take ownership on sales
• Reporting to Management on performance and results.

Period:

• Permanent 

Location :

• Changi Business Park 

Working Hours :

• Mon - Friday (9am-6pm)

Salary:

• Up to $6000
• Performance bonus
• Overriding

Job Requirements: 

• Candidate must possess at least a A level or Diploma any field.
• At least 2 years of experience managing outbound telemarketing sales team 
• Preferably CGI certified (or also known as BCP and PGI) and Health Insurance (HI) certified.
• Demonstrate service attitude and professional/technical knowledge of computer and system skill (Microsoft Excel). 
• Must be proficient in Microsoft Excel
• Experience in working in a computerized environment will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg