Claims Supervisor

Responsibilities: 

• Performance Management – Achieve operationals goals and key performance indicators that are aligned to the organisation’s overall strategic objectives. 
• Operation Management – Implement the approving guidelines to ensure make-up pay payments to NSmen are timely and accurate and in accordance with stipulated policies and guidelines. 
• Customer Service – Execute the customer service support initiatives to deliver a highly professional standard of service to customers, 
• Employee Development – Coach, train & develop employees regularly in the required competencies to their fullest potential to leverage on their strengths for better performance. 
• Claims Approval – Exercise judgment and approve claims to ensure fair compensation. 
• Statistical Analysis – Prepare & analyse statistical reports to produce trends for management use.
• Quality Control Management – Investigate any non-conformances to facilitate corrective/preventive action so as to prevent future occurences. 
• Claims Consultancy – Provide guidance to the team on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made 
• Customer Communication – Execute the communication programs to shape behaviour of employers/NSmen.
• Process Review – Review, streamline and implement solutions to enhance operational efficiency and effectiveness. 

Period: 

• 3 Years Contract

Location: 

• Ang Mo Kio

Working Hours: 

• Mon-Fri: 8.30am-6pm

Salary:

• Up to $3,200 + Performance Bonus

Requirements: 

• Degree in any discipline
• Minimum four years of working experience (preferably) in processing HR claims, disbursement and refunds.
• Good interpersonal and communication skills, both oral and written
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detailed and Meticulous
• Result oriented

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg