Call Center Executive

Job Responsibilities

• Responsible for the daily operations of call center ensuring service is consistent and in accordance to establishment standards
• All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards
• Partnering with respective immediate departments to meet established standard prior to their requirements
• Monitor telephone system problems and record in log sheet
• Prepare and update CTE for the following day
• Taking IRD order and tray clearance
• Taking buggy request order
• Accommodate and expedite all telephone and HOTSOS requests in congenial manner within 2 minutes of request
• Answer department telephone within 3 rings, using proper telephone etiquette
• Provide callers with accurate information on hotel facilities and services
• Accept and record wake-up call requests
• Accept and process all guest requests for “Do not disturb”, “Call forwarding”, “and Non-registered guests”
• Monitor, send, and distribute guest faxes
• Route callers to requested guest or hotel personnel/department
• Assist in emergency situations as central communication center for hotel
• Communicate pertinent guest information to designated departments/personnel
• Record the last minute reservations, cancellations, and room move and inform related departments
• Assist Front Desk, Personal Assistant, Bell staff and Reservations as assigned
• Provide guestroom and site inspections
• Update QIAF
• Process Laundry postings
• Process Courier service.
• Daily and monthly inventory of Gift Shop Items

Period

• Permanent

Location

• Sentosa (Shuttle service provided from Harborfront MRT station)

Working hours

• 5 days work week
• Shift work

1. 7am – 4.30pm
2. 10.30am – 8pm
3. 1pm – 10.30pm
4. 2.30pm – 12am

Salary

• Call Center Agent : $1700 - $2000 
• Call Center Executive : $2200 - $2500 

Job Requirements

• Diploma Holder preferred and/or a college education or related experience in the hospitality industry
• Possess good command of English in written and verbal aspects
• Fluent in a second language preferred
• Ability to compute basic mathematical calculations for billing purposes
• Ability to organize networking / gatherings among residents
• Responsible, honest and trustworthy
• Previous experience Call Center agent in upscale property
• Knowledge of telephone etiquette and computer eligibility
• Willing to work flexible hours, including weekends and public holidays
• Possess professional image and positive personality
• Ability to input and access data in a computer
• Ability to focus attention on guest needs, remaining calm and courteous
• Ability to build good rapport with all individuals including internal and external
• Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
• Possess good observation skills and upselling skills
• Able to work well under pressure and multitasking
• Ability to remain stationary at an assigned post for an extended period of time
• Able to perform job functions with minimal supervision
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to adapt to changes

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joanna@successhrc.com.sg (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg