Manager (Operations & Services)


- Up to $6000
- 2 years contract
- Depot Road
- Mon to Fri: 8am – 5.30pm

Job Responsibilities:

  • To ensure achievement of operational goals and key performance indicators stated in Service Level Agreement(SLA)
  • To manage public relations for the centre by planning, executing and maintaining an effective communication programme via the various channels, e.g. dialogues, briefings, Internet, Intranet static information, newsletters and handbooks to shape the behaviour of customers.
  • Prepare and analyse statistical reports on a periodic basis.
  • Analyse customers’ feedback and recommend areas of improvements and solutions.
  • Manage service partners’ performance and investigate late payments to ensure timeliness and accuracy of payments.
  • Lead, coach, train and develop employees within her teams, to their fullest potential.
  • Investigate any non-conformances to SLA to facilitate corrective and preventive action.
  • Review, streamline and implement solutions to enhance the operational efficiency and effectiveness.
  • Ability to plan and manage projects assigned

Period:

  • 2 years contract

Location:

  • Depot Road

Working Hours:

  • Mon to Fri: 8am – 5.30pm

Salary:

  • Up to $6000

Job Requirements:

  • Bachelor degree
  • At least 5 years relevant work experience
  • Strong communication skills (oral and written) with good customer service aptitude
  • Ability to work independently as well as ability to lead and coach a team
  • Good negotiation, presentation and persuasive skills

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

 

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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