Customer Service Assistant


- Contract
- Up to $2800
- West Area
- Office Hours

Responsibilities

  • Managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty
  • Provide timely and accurate clarification and advice to enquiries from the public
  • Handling of customers’ feedback and complaints
  • Perform paging and in-house announcement based on the standard guidelines
  • Receiving in-coming calls and making out-going calls
  • Handling and administering of lost and found items
  • Assist in the execution of the mall’s promotions and events
  • Upsell loyalty program, voucher, online food/mall platform
  • Introduce to the public enhanced customer service through digital solutions eg eGift-With-Purchase, phone application and voucher
  • Mall round duties for in-mall Marketing Communication facilities inspection
  • Educate mall retailers on voucher acceptance
  • Provide first-level technical support for retailers on SMART terminal issue
  • Managing partners’ loyal programme redemptions
  • Handling of administrative duties
  • Any other task as assigned by immediate supervisor/management

 

Period:

  • 9 months contract

 

Location:

  • Choa Chu Kang
  • Jurong East

 

Salary:

  • up to $2800 

 

Working Hours:

  • 6-days work week schedule on rotating shift (including PH, Weekend) 
    • Shift 1:  9am - 5pm

    • Shift 2:  12pm - 8pm

    • Shift 3 : 2pm - 10pm

(Working hours are subjected to changes based on operational needs)

 

Requirements:

  • GCE’N’ Levels and above
  • Preferably with 1 or 2 years working experience in similar capacity
  • A team player and possess a pleasant disposition
  • High self-initiative and attentive to details
  • Required to work on 6 days rotating shifts including weekends and Public Holidays
  • Must be computer literate, customer oriented with good communication and interpersonal skills

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

 

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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