Customer Service Executive
- 2 years full-time contracts
- Up to $3,000
- Depot Road
- Mon to Fri 8am to 5:30pm
- Up to $3,000
- Depot Road
- Mon to Fri 8am to 5:30pm
Job Responsibilities:
- You will work as part of a team to provide customer service and receive and manage queries, requests, and feedback.
- Support and track submission of reports (including medical reports), update systems, identify cases of delays and take timely follow-up actions.
- Receive and accurately process medical reports and related documents, including scanning and updating records in a timely manner.
- Track and identify any delays and take appropriate follow-up actions.
- Liaise with various internal and external parties for timely follow-up.
- Identify cases that require further medical reviews and track the milestones, take appropriate actions to identify and expedite cases that have experienced delays or lapses, and/or prevent delays.
- Monitor cases for cessation and resumption of medical reviews and manage the notifications.
- Receive and manage cases that require a change of appointments with internal or external agencies
- Manage requests and appeals cases, review the background details, engage the requestor and relevant agencies, prepare submissions and make recommendations to the relevant authorities for approval and all necessary follow-up until satisfactory closure.
- Provide customer service and respond appropriately to public queries.
Salary:
- Up to $3000
Period:
- Contract, 2 years
Working Hours:
- Mon to Fri, 8 am to 5:30 pm
Location:
- Depot Road
Requirements:
- Min ITE or Diploma in any discipline
- Min 1 year of relevant experience
- IT savvy and good working knowledge of MS Office and other common software
- Excellent interpersonal and communication
- High customer service orientation
- Good command of English (written and spoken).
- Highly Disciplined, detailed and meticulous
- Initiative and proactive
- Analytical with good problem-solving skills
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Registration no: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
