Perm Housekeeping Staff @Hospitality Industry

Job Descriptions:

• Promote teamwork and quality service within the team and coordination with the other departments
• Respond to walk-ins, emails, calls and assist with queries and requests
• Oversee residents’ requests and escalation process of defect job tasks
• Monitor due-out apartments
• Ensure smooth check-in and check-out for all residents by:
  • Coordinating with the Guest Service Team on daily resident arrivals
  • Ensuring arrival apartments are ready before the check in time
  • Preparing welcome amenities
• Assist with daily linen operations, equipment and stocking up of residents’ stationery
• Manage stock take and monitor the delivery of ordered items, ensuring they are all accounted for
• Ensure basic procedures are followed by attendants
• Oversee the communication between residents and the Housekeeping Team
• Evaluate residents' satisfaction of the department and assist to implement and review actions on complaints
• Perform related tasks as assigned
• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Clean and inspect an allocated number of apartments set by the Housekeeping Supervisor
• Check through the apartment's inventories with residents upon check-in and check-out
• Ensure that cleanliness, proper amenities and literature placement are met according to working procedures and standards
• Report any loss, damage to linen, furniture, fixtures and equipment, and maintenance defects to the Housekeeping Supervisor or the Engineering Department
• Assist to train outsourced room attendants in housekeeping procedures and standards
• Oversee the performance of your assigned outsourced room attendants
• Provide support in daily operations by:
  • Replenishing supplies (Eg; drinking glasses, writing supplies and bathroom items)
  • Ensuring all equipment is in good working condition
  • Attending to residents’ requests
• Assist in monthly linen inventory in your assigned area
• Update status of apartments
• Manage the storing and issuance of linen and uniform
• Ensure that the laundry contractor meets cleanliness standards and deadlines
• Sort, count and record the number of linen and soiled articles
• Examine laundered items to ensure cleanliness and serviceability
• Perform related tasks as assigned

Period:

• Permanent

Location:

• Town area

Working Hours:

• 5 days work week -  Mon to Sun – shift duties (including night shift duties)
• Including PH/weekends
• According to Duty Roster

Salary:

• $1,800 - $2,500
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Hotel’s Residences
• Advocate staff volunteerism
• Wellness programmes  

Job Requirements:

• At least 1 year of clerical experience in a hotel is preferred 
• At least a higher secondary education, Diploma or an equivalent
• Knowledge in conversational and written English
• Basic IT literacy will be advantageous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg