Customer Service Assistant @ Dhoby Ghaut / Permanent / Up to $2,000 nego / Retail Industry

• Dhoby Ghaut

• Mon to Sun: 10.00am to 10.00pm (8 hours per shift, 1 day off)

Responsibilities

The key role is to provide assistance and attend to shopper’s enquiries. As a member of our frontline team, you are expected to delight our shoppers with excellent customer service while attending to their enquiries, feedback or complaints.

• Managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in Marcom’s events as well as other promotional activities
• Performing of simple administrative and clerical duties
• Provide morning greeting and information services to tenants / visitors
• To facilitate, update and manage the visitor management system
• Collate feedback received and convey the feedback for reporting
• Assist in receptionist and other administrative duties/projects from time to time

Salary:
• $1800 to $2000 nego *Depending on qualification / experience

Location:
• Dhoby Ghaut

Working time:
Mon to Sun: 10.00am to 10.00pm (8 hours per shift, 1 day off)
* Required to work on rotating shifts including weekends and Public Holidays

Requirements
• GCE’O’ Levels and above
• Preferably with 1 or 2 years working experience in similar capacity
• Possess a pleasant disposition and passion for service excellence
• Be proactive and attentive to details
• Good communication and interpersonal skills in both English and Mandarin to liaise with different customers.
• Knowledge of local dialects is an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg