Student Success Coach (Executive), Online Learning @ Clementi (Tertiary Institution)
Permanent
Clementi
Monday – Friday (8.30am – 5.30pm)
Clementi
Monday – Friday (8.30am – 5.30pm)
Responsibilities:
- Provides personal support to help online students understand and navigate university processes and procedures with an eye toward student success.
- Acts as first point of contact for online students including responding to email, in person and on the phone as well as monitoring students’ engagement using
- dashboards on LMS and other content provision platforms.
- Develops and implements e-mentoring and social media strategies to maintain positive relationships and effective communication with students.
- Analyses, organizes, and updates reports, spreadsheets, and templates for effective time management, accuracy of data, efficient student communication,
- and trending student retention.
- Assists students in solving problems through discussion and provides referral to appropriate university staff, counsellor, or academic advisor as appropriate.
- Develops and maintains relationships with students which encourage academic success, progression and retention.
- When necessary, uses interpersonal skills to calm emotionally upset individuals until assistance is available.
- Uses tact, diplomacy and confidentiality in dealing with students.
- Efficiently utilizes office software, including spreadsheet, database, word-processing, and web development functions.
- Manages sensitive information with appropriate awareness of PDPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
- Other duties as assigned.
Period:
- Permanent
Location:
- Clementi
Working hours:
- Monday – Friday (8.30am – 5.30pm)
Salary:
- Salary open
Requirements:
- Previous advising, student service, higher education, public relations, customer service, or similar working experience
- Bachelor’s degree, preferably – but not exclusively – in social sciences (psychology, sociology, etc.) or in any discipline where human relations are emphasised;
- High technology proficiency; fluency in Microsoft Excel, Social Media Applications and Outlook.
- Able to handle a high level of inbound/outbound calls;
- Excellent communication skills and who are able to articulate clearly, persuasively, and professionally with students.
- Able to interpret and analyse student data in order to proactively contact students and to achieve retention goals.
- Self-confidence, patience, empathy, and availability when building rapport with students.
- Flexible, receptive to change and learning opportunities;
- Proactive approach to locating appropriate resources to assist with unfamiliar situations
- Exceptional counselling, coaching and mentoring skills.
- Commitment to student development and success.
- Establish rapport with a diverse student population.
- Provide students with accurate advice and appropriate referral.
- Encompass creative problem solving capabilities.
- Communicate effectively orally and in writing.
- High level of interpersonal and communication skills.
- Ability to work independently as well as function as part of a team.
- Ability to multi-task efficiently and effectively.
- Customer service oriented.
- Confidence to ask questions; and self-awareness to recognize and learn from mistakes.
- Commitment to maintaining cohesive working relationships, positive view of conflict, and honesty and respect in all communications.
- Motivated in a high-energy work environment, able to maintain focus amidst unexpected distractions and manage disruptions with professionalism.
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
